Shipping and Returns
To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
We accept returns only if the item you purchased is defective. If you receive a defective item, please send a message from our contact us page with “Returns” as the subject line. Please provide details of the product and the defect and we will provide instructions on how to return the item.
Once we receive the item, we will fully examine it and notify you via e-mail (within a reasonable period of time) whether you are entitled to a refund or a replacement as a result of the defect.
If you are entitled to a refund, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us with “Return Status” as the subject line.
Under no circumstance will merchandise that has been used or altered in any way be accepted for a return or exchange.
You can return any unopened items in their original packaging within 15 days of your purchase, but you must have a receipt or proof of purchase. If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
After your merchandise has been received it will be inspected and we will notify you of its receipt. If your return is approved, we will initiate a refund to your credit card account within 10 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles.
Orders are generally shipped within 48 hours Monday – Friday between the times of 9 a.m. Central Time and 4:30 p.m. Central Time.
All shipping and delivery charges are non-refundable.
Refunds do not include any shipping charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to merchandise during shipment. We do not guarantee that we will receive your returned item.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. You will have the choice to not place your order at that time, if you choose not to.
If an item goes on back order, the part(s) of your order that is/are in stock will be shipped to you first. When the back-ordered item becomes available, the rest of your order will be shipped. You will not be charged any additional shipping and handling fees for the remaining shipments of the order.